If you’re like me, you think that any sale hinges upon the customer saying, “Why yes, I AM interested in what you’re selling!” Apparently that’s not true and you can create a sales lead out of a “no”!
All kidding aside — check out what Mr. National Training Manager himself, Marc Marchillo, has to say about this awesome new sales tool that contractors are using to kick ther humidifier sales into high gear: the Customer Acknowledgement Form. And check out our great Humidifier Season Promotion with all of its terrific tools that will help you yield lots of yeses AND nos from your customers this winter.
For contractors that are converting from physical to digital selling tools, and taking advantage of the mobile technology techs have on hand, the Healthy Home App helps you sell and service AprilAire products easier then ever before. Shaun Tarrillion from Scott-Lee Heating Company in St. Louis talks about how valuable the app to his IAQ sales efforts.
Welcome to AprilAire Partner ProTalk – a new forum featuring stories from hard-working contractors like you. We look forward to hearing from you and highlighting your IAQ-related success. If you’ve got any topics, tools or tricks that work great for your business, we’d love to share them!
Check out what we’ve got posted right now and stay tuned for contests and more great content coming soon. Thanks, and once again, welcome to Partner ProTalk!
As a contractor, you know that Indoor Air Quality is a hot topic these days. With more and more people spending time indoors, it is becoming increasingly important to ensure that the air inside homes and businesses for your customers is as clean as possible. The Project Sustainability Podcast is here to help.
Hosted by a team of experts in sustainability and environmentalism, the Project Sustainability Podcast aims to educate and entertain listeners about a wide range of topics related to the environment. Their episode, “An Update on Indoor Air Quality,” features AprilAire Senior Training and Development Manager of AprilAire Academy Chris Howells participating in a discussion on the many factors that can affect the air quality inside our homes and buildings.
From volatile organic compounds to particulate matter to the impact of the air in the home on your customers’ pets, Chris and Project Sustainability’s Peggy Smedley cover a broad range of information and provide an engaging, enjoyable conversation on environmental issues and Indoor Air Quality.
This episode offers valuable insights into how you can continue to improve the air quality in your customers’ homes as well as practical tips for choosing the right air cleaner for different spaces and advice on how to improve ventilation and humidity control. Chris also emphasizes the importance of taking a holistic approach to Indoor Air Quality—there is no one-size-fits-all solution, and a combination of different strategies may be needed depending on the specific circumstances of the home and its location. For contractors, this is an important reminder that improving Indoor Air Quality requires a nuanced understanding of the unique needs of each client.
Tune in for a resource to stay informed on the latest trends and best practices in Indoor Air Quality plus the impact on the HVAC industry. If you are looking to stay ahead of the curve and provide the best possible service to your clients, give the Project Sustainability Podcast a listen today.
Foundation repair and waterproofing company, Acculevel, is in demand and shows no sign of slowing down. Founded in 1996, the company has earned a reputation of trust by being honest and transparent with customers while providing the highest quality work and customer service in the industry. This reputation has spurred rapid growth, so much in fact, that Acculevel is currently building a new facility that will triple their capacity.
Acculevel’s Focus is on Family and Culture
Acculevel is a family-run business as founder Andy Beery works alongside his sons Neil and Nolan who handle operations and sales. Together, they have built a strong culture focused on helping people. “We’ve really focused the culture of our company and the great people and talent we have on just truly helping people,” says Operations Manager, Neil Beery. “That growth – that culture has really made a massive impact on what we do.”
Utilizing the best products is another key to Acculevel’s success. It’s no coincidence that homeowners think highly of the company as the solutions they provide stand the test of time, something that can’t be said about the work of all contractors in the industry. They proudly use AprilAire Dehumidifiers on their encapsulation jobs. “In our opinion, AprilAire is the top-of-the-line product, so there’s nowhere else to go in order to improve,” says President, Andy Beery.
Nash Distribution Provides Quality Products for Acculevel
With rapid growth also comes the need to have the tools and materials at the ready to complete the work without building a backlog. That’s where Acculevel’s partnership with Nash Distribution and AprilAire really shines. In a time of almost constant supply chain disruption, Nash Distribution prides itself on having the products their partners need, when they need them. That, in combination with AprilAire’s U.S. manufacturing, ensures Acculevel gets the quality products they expect delivered on time.
Acculevel’s dedication to customer service and providing real solutions has made for an ideal partnership with AprilAire. “We’ve exclusively used AprilAire for years – they are excellent products and our customers are extremely satisfied with their performance,” Andy Beery said.
Most any business, regardless of industry, can learn from Acculevel’s model of aligning with like-minded partners, providing a premium service and focusing on solutions that benefit the customer. Encompassing these characteristics into your business will you take you to the next level by creating an army of satisfied customers that will market your services via word of mouth and drive leads your way, saving your marketing dollars and the time of your sales force.
Total Home Performance, located on Maryland’s Eastern Shore, utilizes a science-based, top-down approach in creating healthy homes for its clients. They see their customers as their neighbors, utilizing a no-pressure sales technique to provide the best solution, not just the one that’s going to make the biggest impact on the bottom line. They provide an informative and visual-based process that walks the homeowner through any issues they’ve spotted and how they can be addressed based on the latest building science principles.
Total Home Performance Grows Steadily
Over the last 13 years, Total Home has steadily grown from an energy audit service to a full-service home performance contractor. While its growth has led to expanded expertise, more employees, and more infrastructure, the company has remained true to its humble roots to make a positive impact on the lives of homeowners they service. Many of the company’s employees have been with them since the beginning, creating a unique family atmosphere that leaves owner Matthew Hargrove proud.
“We are a true family here. We have committed our lives to this business…We feel very fortunate and proud to not only be supporting this amount of people but providing this type of work that is of such great benefit to our customers.”
Like many other home performance contractors, Total Home Performance has seen increased demand for its services since the COVID-19 pandemic. More homeowners are concerned about their home’s indoor air quality and if their home is making them sick.
Healthy Home Assessments Help Homeowners
As a result, Total Home Performance began offering healthy home assessments to evaluate the health and safety issues that could be negatively impacting homeowners. This begins with a visual inspection of the property to identify things like moisture, mold, pest intrusion, or other potential contaminants. Based on this inspection, they can perform specific tests for things like volatile organic compounds (VOCs), mold, and moisture to pinpoint the root cause and lay out a plan to eradicate these issues.
Humidity control is especially vital for many homeowners along the eastern shore since they butt up against the Chesapeake Bay and other inlets leaving them vulnerable to the impacts of excess humidity like mold, mildew, discomfort, and structural damage.
The Big Three
The Total Home team also shores up any poorly insulated areas ensuring the home is energy-efficient and protected from whatever mother nature may throw its way. Sealing up the house also helps create a perfect structure for Total Home Performance to apply, what Hargrove calls “The Big Three”—ventilation, filtration, and moisture management strategy—which helps eliminate household viruses, VOCs, and other health issues within the home.